Privacy policy

Last updated: 26 September 2026

LSTHRS respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how LSTHRS collects, uses, stores and shares your personal information when you visit lsthrs.com, place an order, create an account, subscribe to our marketing communications, contact us, or otherwise use our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including the products you purchase, return or cancel, your order history and transaction details.
Payment information, such as payment method, payment confirmation and transaction information. Payment information is generally processed securely by our payment service providers.
Account information, if you create a customer account.
Communications, including information you provide when contacting us with a question, return request or customer service enquiry.
Device and technical information, such as your IP address, browser type, device information and other technical identifiers.
Usage information, including how you interact with our website, products, pages and shopping cart.
Marketing preferences, including whether you have subscribed to or unsubscribed from marketing communications.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to our newsletter, contact us or otherwise provide information to us.
Automatically when you use our website, including through cookies and similar technologies.
From service providers that help us operate our store and fulfil orders.
From payment, delivery, analytics, advertising or other service providers where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Process and fulfil your orders.
Process payments.
Arrange production, fulfilment and delivery of your order.
Provide order and shipping updates.
Handle returns, refunds and customer service requests.
Maintain and manage customer accounts.
Communicate with you about your order or enquiries.
Detect and prevent fraud, misuse and security incidents.
Maintain and improve our website and services.
Comply with our legal and accounting obligations.
Send marketing communications where permitted by law.
Measure and improve our marketing and advertising where permitted by applicable law.

LEGAL BASIS FOR PROCESSING

Where the General Data Protection Regulation (GDPR) applies, we process your personal information only when we have an appropriate legal basis.

Depending on the circumstances, this may include:

Performance of a contract
We process information necessary to process your order, receive payment, arrange production and delivery, handle returns and refunds, and provide customer service related to your purchase.

Legal obligations
We may process and retain certain information where necessary to comply with tax, accounting, consumer protection or other legal obligations.

Consent
Where required, we rely on your consent for certain activities, such as specific marketing communications or the use of certain non-essential cookies. You may withdraw your consent at any time.

Legitimate interests
Where permitted by law, we may process personal information when necessary for our legitimate business interests, such as protecting our store against fraud, maintaining security and improving our services, provided that these interests are not overridden by your rights and freedoms.

The GDPR recognises contract, legal obligations, consent and legitimate interests as possible legal bases for processing, subject to the applicable requirements. European Commission

MARKETING COMMUNICATIONS

If you subscribe to our newsletter or other promotional communications, we may use your email address and other relevant information to send you news, offers, product updates and other LSTHRS marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

You may still receive non-promotional communications relating to orders, payments, returns or your customer account.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and, where permitted, support analytics and advertising.

Where required by applicable law, non-essential cookies will only be used after you have provided the necessary consent.

You can manage your cookie preferences through the cookie or privacy settings available on our website.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where necessary to operate our business and provide our services.

These may include:

Shopify, which hosts and powers our online store.
Payment service providers that process transactions.
Our production and fulfilment partner, where necessary to produce, pack and dispatch your order.
Shipping and delivery providers.
IT, hosting and cloud service providers.
Analytics and advertising providers where permitted by applicable law.
Professional advisers or authorities where disclosure is required by law.

We only share information that is reasonably necessary for the relevant service or purpose.

We do not sell your personal information in the ordinary meaning of selling personal information for money.

SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information when you visit or use our store in order to provide its ecommerce services.

Information submitted through our store may therefore be processed by Shopify and its service providers, including in countries outside your country of residence.

For more information about Shopify's processing of personal information, you can review the Shopify Consumer Privacy Policy.

INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, appropriate safeguards will be used where required by applicable data protection law. These may include an adequacy decision by the European Commission or approved Standard Contractual Clauses.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and complying with applicable legal, tax and accounting requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete or anonymise it where appropriate and legally permitted.

GDPR transparency rules require customers to be informed about how long their information will be stored, or the criteria used to determine that period. European Commission

SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

If you are located in the European Economic Area, you may have rights regarding your personal information, including:

The right to access your personal information.
The right to correct inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to restrict certain processing.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a competent data protection authority.

These rights are subject to the conditions and exceptions provided by applicable law. European Commission

To exercise your privacy rights, contact us at info@lsthrs.com.

We may need to verify your identity before processing certain requests.

CHILDREN'S PRIVACY

Our website and services are not specifically directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can take appropriate action.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

CONTACT

LSTHRS is responsible for the processing of personal information described in this Privacy Policy.

If you have questions about this Privacy Policy, how we process your personal information, or if you would like to exercise your privacy rights, please contact:

LSTHRS
Email: info@lsthrs.com
Belgium